May 21, 2012

The Freelancer’s Guide to Referrals

shaking hands on a referralReferrals are the lifeblood of many freelance careers. In fact, I estimate that 43% of my writing income from last year came through referrals.

I’ve a huge fan of this business development strategy and I tend be fairly generous about giving referrals. But they can also be fraught with potential pitfalls, like when the person you refer drops the ball or when the client you’ve been referred to turns out to be a dead beat.
That’s why I’ve compiled this list of tips for freelancers giving and receiving referrals.
  • Be honest.
    There are times when you realize a client isn’t the right fit for you, so you might refer them to a colleague instead. It’s not fair to that colleague if you claim “I’m too busy” when really you’re frustrated with the client’s lack of vision or their penchant for mysteriously “losing” invoices. I know other freelancers who are better at communicating with clients who don’t know what they want or laying down the law with payment, so when I connect a colleague to a client like this, I try to be diplomatic but honest. That way they’re more likely to succeed and their success reflects well on both of you.
  • Show your gratitude.
    When someone takes the time to offer you an editor’s name or refer you to a new client, you should take the time to say thanks. I’ve had fellow freelancers send me handwritten notes, photos of cupcakes, even Amazon gift cards out of gratitude for a new client. These gestures really show their appreciation and increase the likelihood that I’ll refer them again in the future. On the flip side, when someone bails on a client’s project with no explanation or never follows through after an introduction they requested, it leaves a bad taste in my mouth and makes me reluctant to repeat the favor in the future.
  • Know the person’s work.
    It’s often a bad idea to refer someone you only know through social media or through friends, because that doesn’t tell you anything about their work ethic or the quality of their work. Refer a dud freelancer, and it reflects badly on both of you. If I don’t know much about the person’s skills, then I may still give them an editor’s email if they ask with the caveat that they not use my name.
  • Remember, it’s OK to say no.
    If someone asks for a referral and you don’t feel comfortable providing it, you can always decline or say you’d be happy to offer insights once you’re on stronger footing with that publication or contact. And if you’re the person being offered the referral and you sense that the client isn’t right for you, feel free to say “no thanks.” I’d much rather a colleague say “it’s not for me” or “I don’t have time right now” as opposed to letting the client down or going MIA.
What about you, fellow freelancers? Have you given or received referrals? If so, how did the process work for you?
Image courtesy of acerin

Guest Post: How to Write a Twitter Bio – Turning on New Readers

By Natasha Tracy

Twitter bios disappoint more often than delight. Many writers even commit the cardinal sin of leaving it blank. But it’s important to remember that a Twitter bio is just enough to turn someone on, or off, to a new writer.

Here’s a common type of Twitter bio:

I’m a writer, bipolar and live in the Pacific Northwest.

Inspiring? Interest piquing? I almost fell asleep just writing it.

My current Twitter bio:

I'm an award-winning mental health writer w/ a damaged brain & a mind trying to deal with it. My writing is often devastating & controversial. Sorry about that.

Now how interested are you in reading more?

Even though we are talented writers, many of our bios are mediocre and mundane. We wax endlessly on the smell of the Grand Canyon at sunset but when it comes time to write two or three honeyed, explanatory sentences about ourselves, our creative inkwells turn to dust.

Twitter Bios Aren’t About You

The most common mistake people make when they write their bio is they think it’s about them. The newsflash is: bios aren’t about you.

Writing a Twitter bio is just like writing anything else, it’s about the reader; you just happen to be serving as subject matter.

Twitter Bios Are About Marketing

As writers, we are always trying to persuade the reader in some way. We are trying to make them believe a character, buy a product or feel what it’s like to zip-line through the Amazon rainforests. Bios are about persuading people to become your readers.

Twitter Bios Should Never

1. Be just a list of facts

2. Include details that don’t add to your public persona in some way

3. Be devoid of personality

Twitter Bios Should

In order of importance:

1. Be true and relevant

2. Assert credibility

3. Imbue personality

Twitter Bio Accuracy and Relevance

Writers have many colorful characteristics to present in a bio; the key is choosing the right ones. You need tidbits that are honest, pertinent, and educational or enjoyable for the reader. You may be a parent of three genius children, but if that isn’t relevant to your writing, then it isn’t the best fact to lead with when 160 characters are on the line.

Twitter Bio Credibility

Credibility matters. You literally have two seconds to make an impression on a reader before they decide that there is a better person from which to get their gourmet ice cream information. You have to give them a solid reason why you are better than @ice_cream_mama or @frozen_fool.

This is the time to trot out accomplishments and awards. These give you instant credibility. Some writers think it’s egotistical to lead with achievements, but remember the golden rule: this bio isn’t about you. If you don’t tell a reader why they should listen to you, then why would they?

Twitter Bio Personality

Now you know what you want to say; you just have to decide how to say it. This depends on your style of writing. Your bio style needs to hint at what the reader will find in your writings. Your style might be pithy, funny, serious or questioning; all these styles are OK as long as they’re consistent with your writing. In my case, I try to be very straightforward and a little entertaining as that’s how I want my writing to be viewed. I’m crafting a persona. I’m persuading people to see me in a certain light.

Bios Are Fun

While all this seems like a lot to take into account for three sentences, really bios are just word teasers. This is the game of writing. There are staunch limits and your job is to do your best writing within these constraints. You do this every day.

And the best part about a Twitter bio is that it is infinitely changeable and never complete. You never have to sign your name, shellac it and hang it on a gallery wall. Every Monday morning you can wake up and try something new. We as writers are constantly changing, so why shouldn’t our bios?

Natasha Tracy headshotNatasha Tracy is a writer of fiction, non-fiction and bathroom stall limericks. Natasha works to bring authenticity to the world of mental health writings and believes rose-coloured glasses should be reserved for Sir Elton John alone. Follow her on Twitter at @natasha_tracy.

Interested in contributing a guest blog post of your own? Check out the guest blogger guidelines.

Open Thread: What’s Your Wackiest Writing Project?

In the quest to earn a living, many freelance writers take on projects outside the regular magazine or copywriting routine. Some of those projects are downright weird or wacky.

The first summer I freelanced full time, I landed a gig helping people write and polish their online dating profiles. My then boyfriend (whom I’d met online) thought it was the coolest gig ever, because he pictured me helping shy ESL types come out of their shell and find love.
In reality, a lot of my clients just didn’t have the time or patience to write their profiles themselves. Or they were too picky to date the people who responded to their current profile, so they wanted me to wave my magic pen and somehow attract people twenty years younger. All that for $15 a pop (the company took a nice chunk of what they charged users). Eventually, I moved on from that gig, but I’m pretty sure it’s my most unusual project to date.
What about you? Which writing project(s) stands out as your most unusual? Do tell!
Flickr image courtesy of kevygee

My Favorite Place for Finding Article Ideas

hiding behind a treeEver feel like all the best ideas are already taken? Or that they’re hiding in some super-secret spot that only the savviest, most talented journalists know about?

Actually, it’s not that hard to spot an awesome idea for an article–if you know where to look.
For me, that place is what I’ll call the “footnotes.” Now, most blog posts or magazine articles don’t have footnotes the way a longer, more scholarly piece of writing might. But often there are juicy little tidbits of information thrown in like a footnote.
It’s not the focus of the article or blog post, but it’s interesting enough to make you curious. Take the actress who offhandedly mentions her vegetarianism in an interview about her latest movie (Bingo! Call The Vegetarian Times!). Or the article on another topic that happens to include a statistic about how seniors are the fastest growing group of gym members (AARP, anyone?). Or the name of a new book mentioned in the class notes of your alma mater.
It could even be a random comment your friend makes in conversation or a tangent a source goes off on during an interview. I’m constantly looking for these golden nuggets hidden in all the information I consume on a daily basis.
The reason this strategy works is that editors typically want stories that haven’t been done to death. So, instead of pitching the exact same topic you read about on someone’s blog or in your city newspaper, you’re using the tiniest morsel of information as a springboard to something else entirely.
I did this recently when I pitched a profile about a new coffee shop in my city, which I discovered because it was mentioned in passing in an article about another coffee shop. I also employed this strategy when with a profile about a new nonprofit I discovered through the newsletter of writer’s association I belong to.
Sure, it takes work to read with this level of attention instead of skimming everything. But over time, you get better at spotting these hidden gems and amass a knowledge of quirky trends or interesting people.
Your turn! Have you employed this strategy? Did it work for you? Where else do you look for article ideas? Do tell!
Flickr photo courtesy of pcgn7